/features

Everything a travel operator actually runs the business on.

One platform, already connected, with no per-seat games. Everything below is in the box, not a menu of add-ons waiting to hit your invoice.

01 / sell & book

Sell every product from one screen.

Choose your vertical and its desk, booking forms and documents light up. Book live where a provider is connected, and build the trip by hand where it isn't.

Verticals

One product that speaks your vertical

Set your agency's business type and the matching desk, forms and reports appear, on the same books as everything else.

Every vertical an agency sells: air tickets · bus and rail (Türkiye) · hotels · transfers · car rental · tours · cruise · yacht and charter · events and MICE · visa
A Today desk per vertical opens on what needs you, with a money band on top: the period's sales, cost, margin and how much of it is invoiced
The tools each vertical actually needs: IATA BSP for ticketing, allotments for hotels, vessels and APA for charter, appointments for visa, call sheets for events, carrier settlement for bus and rail
Bill each traveller on one booking to a different party: the passenger, their employer or the family member who pays

+ 4 more

Traveller extras: the traveller pays for their own bag or extra night, and the company's invoice stays as it was
Penalty and partial cancellation per guest, segment or record: the fee you keep becomes cancellation income and the rest of the booking stays open
Service-fee rules on every product, not only flights
Custom fields on every booking and traveller, usable in lists, reports, search and documents (Agency+)

pick your vertical

air ticketing hotels & DMC transfers car rental bus & rail tour operators cruise yacht & charter events & mice visa services full service corporate travel

explore by vertical →

Live booking

Live booking, from your own screen

Search, hold and book flights, hotels, transfers and cars without leaving Lydira, priced with your own markup rules.

Flights through your GDS office or flight consolidator: fares, filters and fare rules, hold or ticket, with voids and option deadlines watched for you
Hotels: the consolidator's live rates next to your own contracted ones, booked from the same screen
Transfers and cars: one search across your own tariffs and every connected provider
Markup rules by client, airline, class, company, branch, place and date. The most specific rule wins, and a test tool shows which one applied

+ 4 more

A purchase is never made twice. An orphan PNR gives its seats back or raises a red alert, and a fare that changed since the hold is ticketed only after you approve it
Flight offers the client picks on their phone: several fares behind one link you paste into email or WhatsApp, and an accepted offer becomes a draft sale
Booking API: sell flights on your own website through the same search you use in Lydira
Sold as flight, hotel, transfer and car add-ons from Team up, with a free sandbox office to try it first

Trips & packages

Trips built segment by segment

Build a tailor-made trip day by day, send it as a branded proposal the client accepts online, and keep it live until they're home.

Day-by-day builder: flight, hotel, transfer, activity, dining, cruise
Packages: flight + hotel + tour + transfer in one quote the customer shapes and accepts online, then bills as a single invoice
Digital agendas: shareable client portal, PDF + iCal export
Live intelligence: weather, currency, visa, flight tracking

+ 4 more

Quote documents: a branded proposal PDF with a standard-terms library, revisions, and budget-versus-actual when the trip closes
Quote lines priced in a foreign currency are repriced at the day's rate when the client accepts, and the difference shows before they do
A cancelled flight drafts the message to your client and stays locked in the itinerary until someone deals with it; the full disruption desk is Agency+
Post-trip loop: NPS, testimonials, rebooking campaigns

Custom sales

Sell what has no screen of its own

A match ticket, a concert, a VIP welcome, a private guide. If your agency sells it, you can quote it, get it approved and invoice it, with the margin in your reports.

Sell anything from one quote, alone or beside flights and hotels: match and event tickets, meet-and-greets, private guides, your own services
Line types ready to use, and your own a click away from the picker
Quantity, duration, cost, margin and VAT on every line
The client accepts from a link, picking optional items and alternatives, and one invoice goes out

+ 2 more

One line can be bought from several suppliers, each with its own bill, and budget versus actual shows where the money went
The margin report shows what each kind of line earns; a cancel comes off in the month it happened (Agency and up)

Documents

Documents that carry your brand, not ours

Vouchers and invoices in your colours and layout, on paper and on the online page the guest opens.

Voucher designer: brand colours, logo placement, letterhead or watermark, block order and the fields inside each block; start from Classic, Modern, Compact or Corporate
One design, two surfaces: the same layout renders on the PDF and on the online voucher the guest opens from the QR code
Invoice design: a branded standard layout or a block-level visual designer, embedded inside the e-invoice itself
A passenger page for every ticket: flights, PNR, ticket numbers, baggage and live airline status in one link

+ 2 more

Every vertical covered, plus the supplier vouchers a trip needs: flight, hotel, transfer, activity, dining, cruise, rail, ferry, tour, rental
Every voucher takes a permanent, per-company sequential number and prints bilingually

02 / customers & channels

Every customer, partner and buyer in one place.

One record per customer and one thread per conversation, plus the portals your travellers, corporate buyers and sub-agents sign in to.

CRM

CRM that scales past the spreadsheet

Every customer's trips, messages, money and preferences on one screen, with the pipeline and tasks that keep them moving.

Customer 360: one pane with profile, trips, notes, communications, preferences
Unified inbox: email · calls · meetings · notes, with SMS and WhatsApp next
Lead pipeline with scoring, stages and bulk actions; tasks and a calendar with smart reminders
Commercial terms for each client on one page, with shared pricing tariffs and seasons

+ 6 more

A running account statement per customer: PDF, emailed, and a link the customer confirms or disputes online
Traveller preferences that show where you book and reach suppliers where they help
One traveller across several corporate clients, kept as one person
Customer portfolios, and roles that see only their own clients (Agency+)
Churn signals and rebooking campaigns: the at-risk list with its reason, and anniversary nudges that fire on their own
Possible duplicates found and merged with guards, so nobody you already have gets a second record

customer · alice ng

email
Re: Bali honeymoon proposal
Nov 12, 14:22 · alice@example.test
call
Can we push departure to the 15th?
Nov 11, 09:04 · +1 555 0001
voice
3m 12s memo — transcribed
Nov 10, 16:45 · auto-summary + lead
note
Mentioned anniversary gift at dinner
Nov 10, 20:01 · advisor

Customer portal

A customer portal your travellers actually open

One branded space for the whole journey, installed on the traveller's phone and served on your own domain.

Branded portal: your logo, your colours, your own custom domain
Trips, documents, group chat, checklists and online pay (outside Türkiye); every tab on every plan
Installs to the phone home screen and sends opt-in pre-trip and day-of push reminders
Family and group bookings: shared itinerary, private document vault per traveller

+ 2 more

Refund-request flow: the customer asks, the advisor approves with one click
Post-trip memory book: an auto-generated keepsake PDF when feedback lands

portal.acmetravel.comada · primary

tripsdocumentsmessageschecklistpayfamilyrefer

trip
Lisbon holiday · Mar 14 — 21
5 of 6 checklist items ticked · 3 photos shared
pay
Final installment · $1,250 due Mar 7
2 of 3 paid · receipt PDFs available
push
"Trip starts tomorrow" delivered
Mar 13, 16:00 · home-screen install

Partners & buyers

The doors your partners and buyers come through

Corporate buyers, sub-agents, other agencies and the public each get their own way in, under your brand.

Corporate buyer portal on your own domain: invoices, statements, approvals, cost-centre spend, and travel reports for the travel manager (Agency+)
Corporate self-booking: staff book flights and hotels and request transfers, visas and cars within the client's travel policy, with airline corporate codes applied on their own
B2B sub-agent portal: resellers see your catalogue at their own discount and book it themselves; commission accrues as they do
Agency network: two Lydira agencies trade directly; the ticket, its passengers and the invoice land in the buyer's books without re-keying, and nothing posts until a human accepts it

+ 3 more

Public tour storefront: your catalogue, product pages, an enquiry form and a search-engine sitemap, under your own agency address
Approval links: the approver decides straight from the email, without signing in
Who is where? and a safety check-in for travellers in a troubled region (Agency+)

Marketing

Marketing without another tool

Segments, campaigns and drip sequences that read the same customer data your team works from.

Segments: live counts, rule-based + manual overrides
Email campaigns with template variables; SMS and WhatsApp next
Drip sequences: multi-step, triggered by lifecycle events
Consent + unsubscribe: KVKK + GDPR clean, one-click opt-out

Team chat

A team chat that knows your trips

Channels and DMs built around your bookings, so the conversation about a trip sits next to the trip.

Channels + DMs with trip-room auto-provisioning
Coverage assignments: OOO mentions fan out to the cover
Semantic search across every message you've ever sent
Announcements with required-acknowledgement gating

+ 1 more

Real-time presence, typing, OOO, custom status

03 / accounting & suppliers

The books keep themselves.

Every sale, bill and payment posts a balanced journal as it happens. Suppliers, commission and e-invoicing run on the same ledger, so month-end is a check rather than a project.

Accounting

Accounting that's actually accounting

A real double-entry ledger with tax engines, e-invoicing, treasury and receivables, not a sync to someone else's.

Double-entry ledger: 84-code chart, period lock, FX revaluation
E-invoicing pipeline: e-Fatura / e-Arşiv · FatturaPA · HMRC MTD · Peppol BIS, carrying your own document design
Invoice in any currency, with realised FX, period-end revaluation and the difference carried onto client and supplier statements
Corporate receivables: credit limits, monthly statements sent on their own, a collections board up to legal action, late-fee rules and a risk dashboard (Team+)

+ 9 more

TOMS + KDV + accommodation-tax engines, multi-jurisdiction policy pack
Treasury: every bank account, company card and card terminal in one normalised cash position
Customer wallets that settle invoices from a prepaid balance, and customer groups that put a holding's companies under one statement and one credit limit
Recurring invoicing bots, deposit schedules and a collections desk that queues what has gone overdue
Photograph a receipt and AI fills in the expense, which posts once someone else approves it (Team+)
Group consolidation: intra-entity elimination, period-close FX
Your invoices, payments, expenses and journals flow into QuickBooks Online on their own (Team+)
For Türkiye: the GİB number is given when the invoice is sent, with a live preview that names what GİB would reject; VAT withholding, the FX-difference invoice in one click, the Official Gazette rate, refund documents and the accountant's monthly report
For the US: client trust account and its reconciliation, a sales-tax registry and summary, the 1099-NEC ledger and the DOT refund clock

journal · INV-2026-042

1200Accounts receivable1,220.00dr
4000Revenue — travel services1,000.00cr
2100VAT output (22%)220.00cr

balanced · period 2026-04

compliance

FatturaPA · ITaccepted · IT00003456789
e-Fatura · TRaccepted · uuid v4
Peppolawaiting MLR
HMRC MTD VATQ2 submitted

Suppliers & commission

Suppliers + commission, finally tracked

Supplier bills that match themselves, commission that posts itself, and contracts and allotments you can see coming.

Supplier bills + SEPA pay-runs and IATA BSP reconciliation; an invoice that covers several bookings, or arrives in parts, matches on its own
Cost control: which sold service is still missing its supplier bill, and how long it has been missing
Commission rules: %, fixed, per product, per supplier, with AI-grounded linking for automatic posting
Contracts read by AI: commission rate, payment terms, release dates and cancellation penalties lifted off the PDF

+ 4 more

Allotments under lock, with a lost-inventory warning before the release date passes
Build payout statements from a period, finalise them, export the PDF
Overhead on supplier bills: rent, couriers or the accountant's fee book to their own expense category
Supplier directory with rolling NPS + performance

04 / reports & AI

Know what made money, and ask why.

Reports read data that is already linked, the forecast publishes its own accuracy, and AI runs on a credit pool you can see.

Reports

Reports a spreadsheet can't write

Trips, invoices, supplier bills, portal activity and feedback are linked from day one, so the hard reports are already built.

Per-trip P&L: actual margin vs. quote, joining trip ↔ invoice ↔ supplier bill in one row
Custom report builder: 16 entities, filters, saved and shared; or describe the report in plain language and let AI configure it
Movement-based analytics: a sale stays in its own month, while refunds, voids and cancellations land in the month they happen
The finance set: VAT return with drill-down to the line, receivables and payables with ageing, a cash-flow forecast with AI commentary, and your FX position

+ 5 more

Advisor scorecard: gross, margin, NPS, response time per advisor (multi-currency safe)
Every list and report downloads as Excel, PDF or CSV in the background, and your files wait on one page for seven days
Carbon and ESG: flight emissions by client, route, airline and cabin, exported for your ESG filing
Portal engagement → rebook: a 2×2 cohort showing whether portal opens correlate with the next sale
Intelligence coverage: fresh-data % on upcoming trips + passport-expiry warnings dispatched

per-trip p&l · the wedge

trip · gross · supplier · margin · drift vs. quote
Honeymoon — Tuscany	$18,400	−$11,820	$6,580	+$220
Family — Patagonia	$42,300	−$31,940	$10,360	−$680
Group — Tokyo	$71,000	−$54,210	$16,790	+$1,490
Group total · USD	$131,700	−$97,970	$33,730	+$1,030

trip · gross · supplier · margin · drift vs. quote

Links each trip to its invoices and supplier bills in one view.

Owner dashboard

An owner dashboard that doesn't lie

Margin across every vertical in one currency, and forecasts that tell you how often they were right.

Margin across every vertical in one report currency, with a bridge that explains why it moved
Forecast backtesting: every Monday last week's forecast is checked against what happened, and the accuracy is shown next to the next one
Stage-weighted, explainable pipeline + churn forecasts
Revenue snapshots, daily rollups and a 12-month trend

+ 1 more

Scheduled email digests, CSV + PDF exports

last 4 weeks · forecast vs actual

w-4forecast $48,200actual $46,810−2.9%
w-3forecast $51,000actual $53,720+5.3%
w-2forecast $44,900actual $43,200−3.8%
w-1forecast $57,400actual $56,910−0.9%

Sample data · we track and publish our forecast accuracy

AI that costs what you think it costs

Every AI feature draws from a published credit pool. Run out and features pause; there is never an overage bill.

⌘J from anywhere: describe a booking, fix the record on screen, invoice the selected rows, or research a question that needs more than one report; role masking still applies
Tickets from text or voice: describe a ticket, say it aloud or forward the e-ticket email, and the sale is drafted for you
Voice-to-Lead: 60-sec memo → structured lead in 10 seconds; business cards become leads from the phone camera
Governance you hold: a master switch, per-feature and per-data-class off, EU-only residency, and a lawful basis recorded per customer

+ 3 more

Agenda generator: draft a full itinerary from a short brief
Shift brief + handoff summary: morning roundup in your DM
Semantic search runs on our own embedding server, so that text never reaches a third-party model

feature → credit

Inbox reply draft1
Voice to lead1
Business-card scan1
Shift brief1
Handoff summary1
Agenda generator2
Document parse2
Team search0

05 / platform & trust

Built to pass the security review.

Isolation in the database, roles down to the field, a full audit trail, an open API, and data you can always take with you.

Platform

The plumbing enterprises check first

Multi-tenant isolation, granular roles and a full audit trail, with an API and an import path for everything.

Multi-tenant by design: isolation is enforced in the database itself, not by a filter someone can forget
Granular roles: module access, per-action permissions, and field masking for cost, sell, personal data and passports; masking holds in exports too
Full audit history on every record (KVKK + GDPR ready), with old and new values per save, masked by role
Public API with a full OpenAPI contract, and webhooks for every vertical, filtered per endpoint; rate-limited + scoped

+ 4 more

Migration in the box: CSV / Excel import with column mapping, a dry run, per-row error files and opening balances
User groups per company (ticketing, hotels, operations) with leads and members; permissions stay with roles
SSO over SAML + OIDC on Enterprise
Self-hosted option: run in your own cloud, your own AI key

stack

Numbers that matter when you're comparing.

active trips: unlimited
advisors: flat-rate
AI provider: OpenAI
annual discount: ~8%
data export: always on
deployment: SaaS or self-hosted
e-invoicing: e-Fatura + e-Arşiv
tax engines: TOMS + KDV + VAT
ERP push: QuickBooks Online
consolidation: multi-entity
preset reports: 23
custom reports: 16 entities, 6 ops

compliance

Boring, on purpose.

data residency

Hosted on AWS in Istanbul, Frankfurt or North Virginia, pinned to your country. Self-hosted for strict residency regimes. Separate per-tenant encryption contexts.

audit trail

Every record is change-logged with full history, scoped to your account. Configuration changes are tracked too.

KVKK + GDPR + CCPA

Jurisdiction-specific DPA templates. Sub-processor registry at /legal/subprocessors. Self-service data export + deletion.

access control

Custom roles on top of owner / admin / member: module access, per-action permissions, and field masking for cost, sell, personal data and passports, enforced in exports as well as on screen. Scoped to companies + branches. Per-account IP allowlist. SSO on Enterprise.

encryption

Encrypted at rest (AES-256) and in transit (TLS 1.2+). Application secrets encrypted and rotated per environment.

abuse detection

Sanctions-country block at signup. Per-account IP allowlist. Rate limiting on sensitive actions.

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