/features
Everything a travel operator actually runs the business on.
Everything, already connected. One platform. No per-seat games. The list below is what's in the box, not a menu of add-ons waiting to hit your invoice.
/in the box
Everything, already connected.
/verticals
One product that speaks your vertical
- ·Nine verticals in one platform: air ticketing · visa · tours · yacht & charter · events & MICE · hotels · cruise · car rental · transfers
- ·Set the agency's business type and the matching operational world lights up; no separate product, no separate price
- ·Vessels + APA for charter, IATA BSP for ticketing, supplier allotments for hotels, appointment tracking for visa, call sheets for events: the tools each vertical actually needs
- ·A tenth surface, the day-by-day trip agenda, ties several of them together when the work is tailor-made
- ·CRM, customer portal, double-entry accounting and the AI spine stay identical underneath; the vertical is specialised, the books are not separate
/crm
CRM that scales past the spreadsheet
- ·Customer 360: one pane with profile, trips, notes, communications, preferences
- ·Lead pipeline: scoring, stages, bulk actions
- ·Tasks + calendar: assign anything to anyone, smart reminders
- ·Unified inbox: email · SMS · WhatsApp · calls · meetings · notes
- ·A running account statement per customer: PDF, emailed, and a link the customer confirms or disputes online
- ·Churn signals and rebooking campaigns: the at-risk list with its reason, and anniversary nudges that fire on their own
/trips
Trips built segment by segment
- ·Day-by-day builder: flight, hotel, transfer, activity, dining, cruise
- ·Digital agendas: shareable client portal, PDF + iCal export
- ·Live intelligence: weather, currency, visa, flight tracking
- ·Post-trip loop: NPS, testimonials, rebooking campaigns
- ·Multi-product packages: flight + hotel + tour + transfer in one quote the customer shapes and accepts online, then bills as a single invoice
- ·Quote documents: a branded proposal PDF with a standard-terms library, revisions, and budget-versus-actual when the trip closes
/ai
AI that costs what you think it costs
- ·Transparent credit ledger: every call priced, no overage billing
- ·Voice-to-Lead: 60-sec memo → structured lead in 10 seconds
- ·Business-card scan: snap with phone camera, lead created
- ·Agenda generator: draft a full itinerary from a short brief
- ·Shift brief + handoff summary: morning roundup in your DM
- ·Governance you hold: a master switch, per-feature and per-data-class off, EU-only residency, and a lawful basis recorded per customer
- ·Semantic search runs on our own embedding server, so that text never reaches a third-party model
/team
A team chat that knows your trips
- ·Channels + DMs with trip-room auto-provisioning
- ·Real-time presence, typing, OOO, custom status
- ·Coverage assignments: OOO mentions fan out to the cover
- ·Semantic search across every message you've ever sent
- ·Announcements with required-acknowledgement gating
/marketing
Marketing without another tool
- ·Segments: live counts, rule-based + manual overrides
- ·Email, SMS and WhatsApp campaigns with template variables
- ·Drip sequences: multi-step, trigger on lifecycle events
- ·Consent + unsubscribe: KVKK + GDPR clean, one-click opt-out
/commercial
Suppliers + commission, finally tracked
- ·Supplier directory with rolling NPS + performance
- ·Commission rules: %, fixed, per-product, per-supplier
- ·Build payout statements from a period, finalize them, export the PDF
- ·AI-grounded segment linking for automatic commission posting
- ·Contracts read by AI: commission rate, payment terms, release dates and cancellation penalties lifted off the PDF
- ·Allotments under lock, with a lost-inventory warning before the release date passes
- ·Cost control: which sold service is still missing its supplier bill, and how long it has been missing
/accounting
Accounting that's actually accounting
- ·Double-entry ledger: 84-code chart, period lock, FX revaluation
- ·TOMS + KDV + accommodation-tax engines, multi-jurisdiction policy pack
- ·Supplier bills + SEPA pay-runs, IATA BSP reconciliation, and a matching queue so the accrual and the real bill never double-count
- ·E-invoicing pipeline: e-Fatura / e-Arşiv · FatturaPA · HMRC MTD · Peppol BIS, carrying your own document design
- ·Treasury: every bank account, company card and card terminal in one normalised cash position
- ·Recurring invoicing bots, deposit schedules and a collections desk that queues what has gone overdue
- ·Group consolidation: intra-entity elim, period-close FX
/owner
An owner dashboard that doesn't lie
- ·Revenue snapshots, daily rollups and a 12-month trend
- ·Stage-weighted, explainable pipeline + churn forecasts
- ·Forecast backtesting: we publish our own accuracy weekly
- ·Scheduled email digests, CSV + PDF exports
/portal
A customer portal your travelers actually open
- ·Branded portal: your logo, your colors, your own custom domain
- ·Trips, documents, group chat, checklists, secure pay; every tab on every plan
- ·Installs to phone home screen, sends opt-in pre-trip + day-of push reminders
- ·Family + group bookings: shared itinerary, private document vault per traveler
- ·Refund-request flow: customer asks, advisor approves with one click
- ·Post-trip memory book: an auto-generated keepsake PDF when feedback lands
/documents
Documents that carry your brand, not ours
- ·Voucher designer: brand colours, logo placement, letterhead or watermark, block order and the fields inside each block; start from Classic, Modern, Compact or Corporate
- ·One design, two surfaces: the same layout renders on the PDF and on the online voucher the guest opens from the QR code
- ·Seven verticals covered, plus the supplier vouchers a trip needs: flight, hotel, transfer, activity, dining, cruise, rail, ferry, tour, rental
- ·Invoice design: a branded standard layout or a block-level visual designer, embedded inside the e-invoice itself
- ·Every voucher takes a permanent, per-company sequential number and prints bilingually
/network
The doors your partners and buyers come through
- ·Agency network: two Lydira agencies trade directly; the ticket, its passengers and the invoice land in the buyer's books without re-keying, and nothing posts until a human accepts it
- ·Corporate buyer portal: invoices, statements, cost-centre spend and disputes, on an identity kept entirely separate from your operator login
- ·B2B sub-agent portal: resellers see your catalogue at their own discount and book it themselves; commission accrues as they do
- ·Public tour storefront: your catalogue, product pages, an enquiry form and a search-engine sitemap, under your own agency address
- ·Approval links: the approver decides straight from the email, without signing in
/platform
The plumbing enterprises check first
- ·Multi-tenant by design: isolation is enforced in the database itself, not by a filter someone can forget
- ·Granular roles: module access, per-action permissions, and field masking for cost, sell, personal data and passports; masking holds in exports too
- ·Full audit history on every record (KVKK + GDPR ready)
- ·SSO: SAML + OIDC (Okta · Azure AD · Google · Keycloak)
- ·Self-hosted option: run in your own cloud, your own AI key
- ·Public API + webhooks, rate-limited + scoped
- ·Migration in the box: CSV / Excel import with column mapping, a dry run, per-row error files and opening balances
/reports
Reports a spreadsheet can't write
- ·Per-trip P&L: actual margin vs. quote, joining trip ↔ invoice ↔ supplier bill in one row
- ·Intelligence coverage: fresh-data % on upcoming trips + passport-expiry warnings dispatched
- ·Portal engagement → rebook: a 2×2 cohort showing whether portal opens correlate with the next sale
- ·Advisor scorecard: gross, margin, NPS, response time per advisor (multi-currency safe)
- ·Custom report builder: 16 entities, filters, saved and shared; or describe the report in plain language and let AI configure it
- ·Bell + Web Push the moment a saved report finishes; async by default, never blocks the UI
/ai ledger
One credit, one action. No asterisks.
Every AI feature debits a transparent credit pool. Inbox drafts, voice memos, business-card scans: each has a published price. Credits reset monthly on your plan. Run out? Features pause cleanly; they never charge overage.
Inference runs on OpenAI, metered to the credit so you always see exactly what each call cost you. Self-hosted and Enterprise deployments can bring their own OpenAI key and run it in their own cloud. Semantic search is the exception: the embedding model runs on our own servers, so the text behind "find me a similar trip" never leaves the platform, which is also why team search costs nothing.
feature → credit
- Inbox reply draft1
- Voice to lead1
- Business-card scan1
- Shift brief1
- Handoff summary1
- Agenda generator2
- Document parse2
- Team search0
/double-entry ledger
Accounting, not an add-on.
Every issued invoice, every supplier bill, every payment posts a balanced journal to an 84-code chart of accounts; the books are always up to date. Fiscal periods lock at close; backdated writes into a closed month get a "use a credit note instead" error, not a quiet corruption.
Tax engines for TOMS (UK/EU) and KDV (Turkey) ship in the box. Supplier bills arrive by email or straight from the e-invoice inbox, and the estimated cost you raised at sale time is matched against the real bill so the same cost is never counted twice. Pay-runs export standard SEPA bank files, airline BSP statements reconcile automatically, and treasury shows every bank account, company card and card terminal as one cash position. At the group level, intercompany balances eliminate automatically, so three entities close a shared month in a single click.
E-invoicing where the law demands it: e-Fatura + e-Arşiv for Turkey (sent through the Veriban integrator, with inbound purchase invoices pulled from Veriban or Logo), FatturaPA for Italy, HMRC MTD for UK VAT, Peppol pan-Europe. Mandated formats pre-stage on invoice issue; a "Compliance" chip on each invoice shows what transmitted and what's rejected, and the document inside carries the design you drew, not a generic template.
journal · INV-2026-042
- 1200Accounts receivable1,220.00dr
- 4000Revenue — travel services1,000.00cr
- 2100VAT output (22%)220.00cr
balanced · period 2026-04
compliance
- FatturaPA · ITaccepted · IT00003456789
- e-Fatura · TRaccepted · uuid v4
- Peppolawaiting MLR
- HMRC MTD VATQ2 submitted
/unified inbox
One thread per customer. Every channel.
Email, SMS, WhatsApp, voice notes, in-person meetings, ad-hoc text notes: every touchpoint lands in the same customer timeline, in order. Reply from anywhere; the advisor handling the next task sees the full context.
The inbox uses the same AI ledger as the rest of the product. One inbox draft = 1 credit. The same thread the customer sees is the same thread your forecasting engine reads for pipeline weighting.
customer · alice ng
- email
Re: Bali honeymoon proposal
Nov 12, 14:22 · alice@example.test
- whatsapp
Can we push departure to the 15th?
Nov 11, 09:04 · +1 555 0001
- voice
3m 12s memo — transcribed
Nov 10, 16:45 · auto-summary + lead
- note
Mentioned anniversary gift at dinner
Nov 10, 20:01 · advisor
/customer portal
A portal your travelers actually open.
One branded space for the whole journey: trips, documents, group chat, checklist, secure pay, post-trip feedback. Customers install it to their phone home screen and stay close to your agency, not a third-party marketplace.
Studio plans and up serve it at portal.yourdomain.com with your own logo and theme color. Group bookings split cleanly: shared itinerary for the whole party, private document vault per traveler. After each trip we render a downloadable memory book, the small detail that turns a transaction into a returning customer.
- trip
Lisbon escape · Mar 14 — 21
5 of 6 checklist items ticked · 3 photos shared
- pay
Final installment · €1,250 due Mar 7
2 of 3 paid · receipt PDFs available
- push
"Trip starts tomorrow" delivered
Mar 13, 16:00 · home-screen install
/forecasting
A dashboard that tells you when it's wrong.
Every Monday, the forecast backtest compares last week's predictions against what actually happened. The owner dashboard publishes the accuracy alongside the next forecast, so you know how much weight to put on it.
Pipeline forecasts are stage-weighted and explainable: click any bucket to see which trips contribute. Churn signals appear 30 days before the usual "where did that customer go" conversation.
last 4 weeks · forecast vs actual
Sample data · we track and publish our forecast accuracy
per-trip p&l · the wedge
Links each trip to its invoices and supplier bills in one view.
/reports
Reports the spreadsheet can't write.
Most travel CRMs bolt on a generic BI grid and wave you toward Looker. That work is fine but fungible; anyone can ship "row + column + filter".
The wedge is the already-linked graph: trips, invoices, supplier bills, portal activity, feedback, AI usage and company groups are connected from day one. Per-trip P&L with actual-vs-quoted drift, intelligence coverage on upcoming trips, portal-engagement → rebook correlation: the kind of report that's hard to reproduce in a generic BI tool. The connections are travel-specific, and they're already built in.
23 preset reports. A custom builder for the cases we didn't think of. Reports run in the background, so you get a bell and push notification the moment one is ready. Multi-entity consolidation with FX translation on Enterprise.
/stack
Numbers that matter when you're comparing.
- active trips
- unlimited
- advisors
- flat-rate
- AI provider
- OpenAI
- annual discount
- ~8%
- data export
- always on
- deployment
- SaaS or self-hosted
- e-invoicing
- 4 jurisdictions
- tax engines
- TOMS + KDV + VAT
- ERP push
- Logo · Mikro · Xero
- consolidation
- multi-entity
- preset reports
- 23
- custom reports
- 16 entities, 6 ops
Studio and up
Agency onward
chat · vision · speech; embeddings run on our own servers
pay ~11 months, use 12
full database dump + every uploaded file
same binary, one env flag
IT SdI · TR GİB · UK HMRC · EU Peppol BIS
multi-jurisdiction policy pack, in the box
invoices, payments, expenses + bank journals
intra-group elim + period-close FX
trips · customers · invoices · NPS · per-trip P&L · advisor scorecard · …
trips / customers / invoices / supplier bills / leads / every vertical / movements: eq, neq, gte, lte, in, ilike
/compliance
Boring, on purpose.
data residency
Region-pinned hosted deployments. Self-hosted for strict residency regimes. Separate per-tenant encryption contexts.
audit trail
Every record is change-logged with full history, scoped to your account. Configuration changes are tracked too.
KVKK + GDPR + CCPA
Jurisdiction-specific DPA templates. Sub-processor registry at /legal/subprocessors. Self-service data export + deletion.
access control
Custom roles on top of owner / admin / member: module access, per-action permissions, and field masking for cost, sell, personal data and passports, enforced in exports as well as on screen. Scoped to companies + branches. Per-account IP allowlist. SSO on Enterprise.
encryption
Encrypted at rest (AES-256) and in transit (TLS 1.2+). Application secrets encrypted and rotated per environment.
abuse detection
Sanctions-country block at signup. Per-account IP allowlist. Rate limiting on sensitive actions.
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