/features

Everything a travel operator actually runs the business on.

Everything, already connected. One platform. No per-seat games. The list below is what's in the box — not a menu of add-ons waiting to hit your invoice.

/in the box

Everything, already connected.

Every capability is a first-class feature — not an integration you pay a partner for.

/verticals

One product that speaks your vertical

· Eight verticals in one platform — air ticketing · visa · tours · yacht & charter · hotels · cruise · car rental · transfers
· Set the agency's business type and the matching operational world lights up — no separate product, no separate price
· Vessels + APA for charter, IATA BSP for ticketing, supplier allotments for hotels, appointment tracking for visa — the tools each vertical actually needs
· CRM, customer portal, double-entry accounting and the AI spine stay identical underneath — the vertical is specialised, the books are not separate

explore by vertical →

/crm

CRM that scales past the spreadsheet

· Customer 360 — one pane with profile, trips, notes, communications, preferences
· Lead pipeline — scoring, stages, bulk actions
· Tasks + calendar — assign anything to anyone, smart reminders
· Unified inbox — email · SMS · WhatsApp · calls · meetings · notes

/trips

Trips built segment by segment

· Day-by-day builder — flight, hotel, transfer, activity, dining, cruise
· Digital agendas — shareable client portal, PDF + iCal export
· Live intelligence — weather, currency, visa, flight tracking
· Post-trip loop — NPS, testimonials, rebooking campaigns

/ai

AI that costs what you think it costs

· Transparent credit ledger — every call priced, no overage billing
· Voice-to-Lead — 60-sec memo → structured lead in 10 seconds
· Business-card scan — snap with phone camera, lead created
· Agenda generator — draft a full itinerary from a short brief
· Shift brief + handoff summary — morning roundup in your DM

/team

A team chat that knows your trips

· Channels + DMs with trip-room auto-provisioning
· Real-time presence, typing, OOO, custom status
· Coverage assignments — OOO mentions fan out to the cover
· Semantic search across every message you've ever sent
· Announcements with required-acknowledgement gating

/marketing

Marketing without another tool

· Segments — live counts, rule-based + manual overrides
· Campaigns — email / SMS / WhatsApp with template variables
· Drip sequences — multi-step, trigger on lifecycle events
· Consent + unsubscribe — KVKK + GDPR clean, one-click opt-out

/commercial

Suppliers + commission, finally tracked

· Supplier directory with rolling NPS + performance
· Commission rules — %, fixed, per-product, per-supplier
· Payout statements — build from period, finalize, PDF export
· AI-grounded segment linking for automatic commission posting

/accounting

Accounting that's actually accounting

· Double-entry ledger — 84-code chart, period lock, FX revaluation
· TOMS + KDV tax engines, multi-jurisdiction policy pack
· Supplier bills + SEPA pay-runs, IATA BSP reconciliation
· E-invoicing pipeline — FatturaPA · e-Fatura · HMRC MTD · Peppol BIS
· Group consolidation — intra-entity elim, period-close FX

/owner

An owner dashboard that doesn't lie

· Revenue snapshots — daily rollups, 12-month trend
· Pipeline + churn forecasts — stage-weighted, explainable
· Forecast backtesting — we publish our own accuracy weekly
· Scheduled email digests, CSV + PDF exports

/portal

A customer portal your travelers actually open

· Branded portal — your logo, your colors, your own custom domain
· Trips, documents, group chat, checklists, secure pay — every tab on every plan
· Installs to phone home screen, sends opt-in pre-trip + day-of push reminders
· Family + group bookings — shared itinerary, private document vault per traveler
· Refund-request flow — customer asks, advisor approves with one click
· Post-trip memory book — auto-generated keepsake PDF when feedback lands

/platform

The plumbing enterprises check first

· Multi-tenant by design — every query account-scoped
· Full audit history on every record (KVKK + GDPR ready)
· SSO — SAML + OIDC (Okta · Azure AD · Google · Keycloak)
· Self-hosted option — run in your own cloud, your own AI key
· Public API + webhooks, rate-limited + scoped

/reports

Reports a spreadsheet can't write

· Per-trip P&L — actual margin vs. quote, joining trip ↔ invoice ↔ supplier bill in one row
· Intelligence coverage — fresh-data % on upcoming trips + passport-expiry warnings dispatched
· Portal engagement → rebook — 2×2 cohort showing whether portal opens correlate with the next sale
· Advisor scorecard — gross, margin, NPS, response time per advisor (multi-currency safe)
· Custom report builder — pick entity, fields, filters, schedule daily/weekly/monthly to your inbox
· Bell + Web Push the moment a saved report finishes — async by default, never blocks the UI

/ai ledger

One credit, one action. No asterisks.

Every AI feature debits a transparent credit pool. Inbox drafts, voice memos, business-card scans — each has a published price. Credits reset monthly on your plan. Run out? Features pause cleanly; they never charge overage.

Inference runs on OpenAI, metered to the credit so you always see exactly what each call cost you. Self-hosted and Enterprise deployments can bring their own OpenAI key and run it in their own cloud.

feature → credit

Inbox reply draft1
Voice to lead1
Business-card scan1
Shift brief1
Handoff summary1
Agenda generator2
Document parse2
Team search0

/double-entry ledger

Accounting, not an add-on.

Every issued invoice, every supplier bill, every payment posts a balanced journal to an 84-code chart of accounts — the books are always up to date. Fiscal periods lock at close; backdated writes into a closed month get a "use a credit note instead" error, not a quiet corruption.

Tax engines for TOMS (UK/EU) and KDV (Turkey) ship in the box. Supplier bills arrive by email, pay-runs export standard SEPA bank files, and airline BSP statements reconcile automatically. At the group level, intercompany balances eliminate automatically — three entities close a shared month in a single click.

E-invoicing where the law demands it — FatturaPA for Italy, e-Fatura + e-Arşiv for Turkey, HMRC MTD for UK VAT, Peppol pan-Europe. Mandated formats pre-stage on invoice issue; a "Compliance" chip on each invoice shows what transmitted and what's rejected.

journal · INV-2026-042

1200 Accounts receivable 1,220.00 dr
4000 Revenue — travel services 1,000.00 cr
2100 VAT output (22%) 220.00 cr

balanced · period 2026-04

compliance

FatturaPA · IT accepted · IT00003456789
e-Fatura · TR accepted · uuid v4
Peppol awaiting MLR
HMRC MTD VAT Q2 submitted

/unified inbox

One thread per customer. Every channel.

Email, SMS, WhatsApp, voice notes, in-person meetings, ad-hoc text notes — every touchpoint lands in the same customer timeline, in order. Reply from anywhere; the advisor handling the next task sees the full context.

The inbox uses the same AI ledger as the rest of the product. One inbox draft = 1 credit. The same thread the customer sees is the same thread your forecasting engine reads for pipeline weighting.

customer · alice ng

email

Re: Bali honeymoon proposal

Nov 12, 14:22 · alice@example.test
whatsapp

Can we push departure to the 15th?

Nov 11, 09:04 · +1 555 0001
voice

3m 12s memo — transcribed

Nov 10, 16:45 · auto-summary + lead
note

Mentioned anniversary gift at dinner

Nov 10, 20:01 · advisor

/customer portal

A portal your travelers actually open.

One branded space for the whole journey — trips, documents, group chat, checklist, secure pay, post-trip feedback. Customers install it to their phone home screen and stay close to your agency, not a third-party marketplace.

Studio plans and up serve it at portal.yourdomain.com with your own logo and theme color. Group bookings split cleanly: shared itinerary for the whole party, private document vault per traveler. After each trip we render a downloadable memory book — the small detail that turns a transaction into a returning customer.

portal.acmetravel.com ada · primary

trips documents messages checklist pay family refer

trip

Lisbon escape · Mar 14 — 21

5 of 6 checklist items ticked · 3 photos shared
pay

Final installment · €1,250 due Mar 7

2 of 3 paid · receipt PDFs available
push

"Trip starts tomorrow" delivered

Mar 13, 16:00 · home-screen install

/forecasting

A dashboard that tells you when it's wrong.

Every Monday, the forecast backtest compares last week's predictions against what actually happened. The owner dashboard publishes the accuracy alongside the next forecast — so you know how much weight to put on it.

Pipeline forecasts are stage-weighted and explainable — click any bucket to see which trips contribute. Churn signals appear 30 days before the usual "where did that customer go" conversation.

last 4 weeks · forecast vs actual

w-4 forecast $48,200 actual $46,810 −2.9%

w-3 forecast $51,000 actual $53,720 +5.3%

w-2 forecast $44,900 actual $43,200 −3.8%

w-1 forecast $57,400 actual $56,910 −0.9%

Sample data · we track and publish our forecast accuracy

per-trip p&l · the wedge

trip · gross · supplier · margin · drift vs. quote

Honeymoon — Tuscany $18,400 −$11,820 $6,580 +$220

Family — Patagonia $42,300 −$31,940 $10,360 −$680

Group — Tokyo $71,000 −$54,210 $16,790 +$1,490

Group total · USD $131,700 −$97,970 $33,730 +$1,030

Links each trip to its invoices and supplier bills in one view.

/reports

Reports the spreadsheet can't write.

Most travel CRMs bolt on a generic BI grid and wave you toward Looker. That work is fine but fungible — anyone can ship "row + column + filter".

The wedge is the already-linked graph: trips, invoices, supplier bills, portal activity, feedback, AI usage and company groups are connected from day one. Per-trip P&L with actual-vs-quoted drift, intelligence coverage on upcoming trips, portal-engagement → rebook correlation — the kind of report that's hard to reproduce in a generic BI tool. The connections are travel-specific, and they're already built in.

17 preset reports. A custom builder for the cases we didn't think of. Reports run in the background — you get a bell and push notification the moment one is ready. Multi-entity consolidation with FX translation on Enterprise.

/stack

Numbers that matter when you're comparing.

active trips: unlimited
advisors: flat-rate
AI provider: OpenAI
annual discount: ~8%
data export: always on
deployment: SaaS or self-hosted
e-invoicing: 4 jurisdictions
tax engines: TOMS + KDV + VAT
consolidation: multi-entity
preset reports: 17
custom reports: 5 entities, 7 ops

/compliance

Boring, on purpose.

data residency

Region-pinned hosted deployments. Self-hosted for strict residency regimes. Separate per-tenant encryption contexts.

audit trail

Every record is change-logged with full history, scoped to your account. Configuration changes are tracked too.

KVKK + GDPR + CCPA

Jurisdiction-specific DPA templates. Sub-processor registry at /legal/subprocessors. Self-service data export + deletion.

access control

Owner / admin / manager / staff roles, scoped to companies + branches. Per-account IP allowlist. SSO on Enterprise.

encryption

Encrypted at rest (AES-256) and in transit (TLS 1.2+). Application secrets encrypted and rotated per environment.

abuse detection

Sanctions-country block at signup. Per-account IP allowlist. Rate limiting on sensitive actions.

Start without a sales call.

Free while you evaluate. 25 AI credits, one company, as long as you need. Migrate to a paid tier when you're ready.

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