1. What you're agreeing to
By signing up for Lydira you agree to these terms and our Privacy Policy. If your organisation has a separate signed Enterprise agreement, that agreement takes precedence.
2. Your account
You're responsible for keeping your credentials safe and for everything that happens under your account. Invite your team through Settings, don't share logins — each seat is scoped to a real human.
3. Your data
Your operational data (customers, trips, communications, commissions) stays yours. We process it on your behalf under the jurisdiction-appropriate DPA. You can export or delete it at any time.
4. Our service
We'll keep Lydira up, make reasonable efforts to prevent data loss, and be transparent when something breaks. We publish a status page and announce material changes ≥ 30 days ahead.
5. Payment
- Subscriptions are billed monthly or annually based on the plan you choose.
- AI credit top-ups are one-off purchases; they never trigger a subscription change.
- Failed payment → 14-day grace period, then the account is suspended.
- Monthly refunds — prorated on cancellation within 14 days. Annual — prorated for unused months within 30 days. Top-up packs — refundable within 14 days if no credit from the pack has been used.
6. Acceptable use
You won't use Lydira to do anything illegal, abusive, or designed to harm third parties. That includes: spamming, harvesting customer data for unrelated purposes, and using AI features to generate content that violates the provider's terms.
7. AI features
Every AI feature runs through OpenAI, our AI provider. Their terms apply to the inference itself. We meter what you use in transparent credit units and never charge overage; see /docs/ai-credits for the pricing model.
8. Termination
You can cancel any time via Settings. We'll keep your data accessible for 90 days after cancellation so you can export it, then purge it from primary systems (backups roll out within 90 more days).
9. Liability
We're not liable for indirect damages, lost profits, or the cost of substitute services. Direct-damage liability is capped at the fees you paid us in the preceding 12 months. This doesn't limit liability we can't lawfully exclude (fraud, gross negligence, etc.).
10. Governing law
Laws of the Republic of Ireland. Disputes are subject to the exclusive jurisdiction of the Irish courts, with the usual exceptions for mandatory consumer-protection regimes.
11. Contact
This is an early draft. Full review by external counsel is in progress; the final wording may change as that review completes.