/faq
Questions, answered plainly.
The things operators ask before they trust a new system with their book. If yours isn't here, ask us directly.
Do you charge per seat?
No. Plans are flat for a band of advisors: Studio covers a small team, Agency is flat regardless of headcount. Growing your team doesn't grow your bill. The only metered thing is AI usage, and that runs through a transparent credit pool.
What happens when AI credits run out?
AI features pause cleanly until your credits reset next cycle, or you top up. They never silently bill overage. Every AI action has a published credit price, so you always know what a call costs before you make it.
Is Lydira just for trip planning?
No. That's one surface. It runs air ticketing with BSP reconciliation, visa case management, tour operations, yacht charter, events & MICE, hotels, cruise, car rental and transfers, each with the operational tools that vertical needs, plus a full-service mode that combines them.
Does it replace my accountant's software?
It complements it. Lydira is the operations product and keeps a real double-entry ledger; your official accounting product stays the system of record. Invoices, payments, expenses and bank journals push to Logo, Mikro and Xero automatically, failed pushes retry on their own, and bank feeds reconcile against the ledger. Both are live today, not on a roadmap.
Can I get my data out?
Always. Full structured export of every record plus every uploaded file is self-service and always on. If you ever leave, you take your book with you: no export fee, no support ticket, no lock-in.
Can I move my data in from another system?
Yes. Customers, suppliers, leads, tickets, hotel stays, transfers, cruises, rentals, tour departures, invoices and supplier bills all import from CSV or Excel: upload, map your columns, run a dry run, then confirm. Rejected rows come back as a file you fix and re-upload, and opening balances are a single step of their own, so day one starts with your real balances, not zero.
Do you support e-invoicing where it's mandated?
Yes. e-Fatura / e-Arşiv for Turkey (sent through the Veriban integrator, with inbound purchase invoices pulled from Veriban or Logo), FatturaPA for Italy, HMRC MTD for UK VAT and Peppol across Europe. Mandated formats pre-stage automatically when an invoice is issued.
Does it work outside Turkey?
Yes, the product is multi-country. Turkey-specific obligations (e-Fatura / e-Arşiv, GİB invoice series, tax-ID and tax-office fields, accommodation tax, TOMS) only appear for companies registered for tax in Turkey; a company registered elsewhere sees its own jurisdiction's rules, its own base currency and its own e-invoicing format. The interface is English and Turkish.
I run more than one company. Can they share an account?
Yes. One account holds as many legal entities as you need, each with its own chart of accounts, fiscal periods, invoice series and bank accounts, with branches underneath them: head office sees every branch, a branch sees only its own work. Only group-level consolidation (a combined trial balance and P&L with intercompany elimination) sits on Enterprise.
Do documents go out with our brand on them?
Yes, and you design them yourself. Vouchers, rooming lists, supplier documents and the invoice PDF carry your colours, your logo, your letterhead or watermark, your block order and your own opening and closing notes, in both languages. The same design renders on the PDF and on the online voucher page a guest opens from the QR code.
How do you handle KVKK and GDPR?
Jurisdiction-specific DPAs, a live sub-processor registry, a full audit history on every record, and self-service data export and erasure. Access requests are answered in minutes because the audit trail is account-scoped by design.
Is single sign-on available?
Yes, on the Enterprise tier: SAML and OIDC against Okta, Azure AD, Google Workspace or Keycloak.
Can I self-host?
Yes. The same build runs in your own cloud, with your own AI key, for teams with strict data-residency requirements.
Is there a free trial?
Yes. Every new account gets a 14-day trial on the Studio plan, no credit card. Subscribe to any plan whenever you're ready.
Still deciding?
Start a free trial and see it on your own data, or book a short walkthrough.